Privacy Policy
Last Updated: May 7, 2026
Welcome to **FollowUp CRM**. We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy describes how we collect, store, handle, and secure your personal details and business lead records when you utilize our platform and single-page applications.
1. Information We Collect
To deliver our customer relationship services effectively, we collect the following essential details:
- Account Credentials: Your full name, email address, physical company address, phone number, and account password.
- Lead Records: Customer lists, interactions, call logs, and contact details uploaded to your private CRM dashboard.
- Billing Details: Billing address, corporate GST numbers (GSTIN), and invoice receipts. Payment transactions are executed directly by Razorpay.
2. How We Use Your Information
We use collected information solely for business management operations, including:
- Configuring and maintaining your private secure CRM dashboard.
- Automating system alerts, follow-up messages, and priority invoices via email and WhatsApp integrations.
- Generating real-time statistics, performance metrics, and sales conversion reports.
- Fulfilling legal and corporate tax obligations, including GST-compliant invoicing.
3. Data Security & Storage
Your database privacy is our absolute priority. We employ standard bank-grade SSL 256-bit encryption for all incoming and outgoing API traffic. Your leads and customer records are isolated and securely backed up. We never sell, lease, or share your proprietary business information with any third-party marketing services.
4. Payment Gateway Processing
All subscription payments (Starter and Business plans) are transacted safely through the **Razorpay** payment gateway. FollowUp CRM does not collect, process, or store credit/debit card numbers or net banking passwords locally on its application servers.
5. Contact Our Privacy Officer
If you have questions regarding this Privacy Policy, your rights, or data deletion, please contact our legal representative directly at mail.anmeyitservices@gmail.com.